Store Rules
Customer Relations Information;
Return Policy and Payment System
1. After ordering the product, the buyer transfers the product price to the secure pool account in the bank managed by tarimspot. The seller is notified by tarimspot that the product has been sold and the price paid by the buyer.
2. The seller sends the product to the buyer's address within 3 (three) days after the buyer pays to the Secure Pool Account and ensures that the shipping information is entered on the site. The buyer, who receives the delivered product, confirms on the site that the product complies with the qualifications and conditions specified on the site, within 3 (three) days + 24 hours after the product is shipped, and thus approves the transfer of the product price to the seller's TARIMSPOT PARA account. Products that are not approved within this period or that do not have a return request are processed automatically as approved, and the product price is transferred to the TARIMSPOT PARA account of the Seller by deducting the commission of tarimspot 3 working days after the approval process. After 3 working days after the Seller's request to transfer the money in TARIMSPOT PARA account to his own bank account, the money transfer / eft transaction is carried out.
3. If the Buyer does not accept the Product sent to him by the Seller because it does not comply with the information and/or photos specified by the Seller on the tarimspot site, he/she shall return the Product to the Seller and request a transaction to the tarimspot for the return of the Product price. accepts, declares and undertakes. The buyer may request a return for the product in any of the following situations.
Damaged product
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Wrong product
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Missing shipped products
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Replica or imitation products
In the event that the product received by the buyer is clearly different from the one shown and/or described on the site, he/she should contact our support team at info@tarimspot.com within 3 days + 24 hours at the latest and share a photograph and a detailed description of the product to be returned, stating the reason for the return. . After the examinations, if the declaration is confirmed, the product is requested to be shipped back to the seller's address within 3 days, and the sales price of the relevant Product is kept in the tarimspot Secure Account within 3 days + 24 hours after the product is shipped back to the seller, to the Buyer's account. accepts, declares and undertakes that it will be sent back. Return shipping fee is the responsibility of the buyer.
4. After receiving the returned product, the Buyer declares through our system that the product has been received in full within 3 days. If no declaration is made within 3 days, the return will be deemed to have been accepted automatically and the fee paid by the buyer will be transferred back to the same account in the same way and by which method it was paid. Refunds for returns are made on Monday, or the first business day following if it is a holiday. A 5% service fee is deducted from returns.
4. If the seller does not ship the product within 3 days after the sale price is paid and deliver the product to the buyer, the product/service price is returned to the buyer from the secure pool account.
5. If the buyer does not give a confirmation or return notification within 3 (three) days + 24 hours after the product is shipped, the product is automatically accepted as approved, the product price is transferred to the TARIMSPOT PARA account of the Seller by deducting the commission of tarimspot 3 working days after the confirmation. After 3 working days after the seller's request from tarimspot to transfer the money in TARIMSPOT PARA account to his own bank account, the money transfer / eft transaction is carried out.
6. In the event of a dispute between the buyer and the seller, tarimspot has the right to block the product price in the safe pool account until the parties reach a settlement or a court/arbitration committee decision is taken.
In order to ensure the functioning of the Iyzivo Payment System defined in this user agreement, the Intermediary Service Provider appoints the seller as the representative exclusively for the collection of the prices for the products offered for sale from the Buyer on its own behalf and account. The Buyer shall fulfill its payment obligation under the purchase and sale contract by making the payment for the products to tarimspot as the Seller's representative. In case the above-mentioned representation authority is canceled by the Seller, tarimspot has the right to terminate the user agreement and cancel the Seller's membership.
Users are responsible for all kinds of taxes, duties, fees and similar liabilities that may arise from the sale or transactions related to the sale of products bought and sold using the Iyzico Payment System and tarimspot services.
Privacy and Terms of Use
Article 1 - Introduction
This user agreement ("agreement") and other rules on www.tarimspot.com and/or tarimspot mobile applications (¨site¨) regulate the terms and conditions of the services offered by tarimspot. All the policies and rules on the site are an integral part of this contract and form an annex to this contract.
This contract is with you, Karşıyaka Mah. Yildirim Beyazit cad. It is made between tarimspot located at the address No:30/4. By using our services, you accept the terms and conditions of this agreement.
Article 2 - Duration
Membership registration is completed by entering the required identification information into the application and confirming the e-mail to be sent to the e-mail address provided by you. This agreement will enter into force on 06.08.2017 for existing users and on the date of registration for new users and will remain in effect until terminated.
Article 3 - Scope
tarimspot provides you with a virtual marketplace that allows you to sell and/or buy products and/or services over the internet. tarimspot is not the owner or seller of the products and/or services listed on this site.
tarimspot does not make any representations, guarantees or commitments regarding the accuracy, quality, safety of the content provided by users and the products and services offered for sale, or whether these products and / or services are legal.
Article 4 - Services
The services provided by tarimspot briefly;
1. Virtual Marketplace
a. It is to provide a platform to sellers where they can offer their products and/or services for sale by creating their own content, and to buyers where they can view and order many products and/or services in different categories.
b. Sellers and buyers can communicate about the sales price, delivery conditions and payment terms of the product and/or service by using the site infrastructure and can reach an agreement on the order conditions.
2. 100% Secure Shopping System
a. Tarimspot, which is not a party to the sales contract, provides a 100% Secure Shopping System to the buyer and seller at the payment stage of the buying and selling process. Failure to collect the price in return for the delivery of the goods to the seller; It aims to protect the buyer against the risk of not delivering the goods at all or under the desired quality and conditions in return for the payment of the price.
b. The secure account, which is kept under control and managed by tarimspot within the scope of the 100% Safe Shopping System, is operated in accordance with the 100% Safe Shopping System rules included in this contract and its annex.
c. The functioning of the 100% Secure Shopping System is as follows:
I. After the buyer orders the product and/or service, he transfers the product and/or service price to the secure account at the bank managed by tarimspot, and the Seller is notified that the product and/or service price has been deposited into the secure account.
ii. The seller sends the product and/or service to the buyer's address within 3 (three) business days (+ an additional 24 hours) after the buyer pays to the Secure Account and enters the shipping information into the application. The buyer, who receives the product and/or service sent, approves the transfer of the product and/or service price to the seller's bank account through the application, if the product/service complies with the agreed qualifications and conditions.
iii. If the seller does not provide the delivery / performance of the product and / or service to the buyer, or if it is determined that the product and / or service sent by the buyer does not meet the specified qualifications, or if the buyer refuses to purchase the product and / or service, the product / service fee will be returned to the buyer from the secure account. .
iv. If the buyer does not approve or return notification within 3 (three) business days (additional 24 hours) after the seller enters the cargo information of the product or the information regarding the performance of the service, the product and / or service fee is automatically transferred to the account of the seller. For this purpose, after the completion of 3 (three) business days, a reminder message will be sent to the recipient's e-mail account by tarimspot. If the buyer does not submit his/her complaint regarding the product and/or service on the site within the following 24 hours, based on this e-mail message, the product and/or service fee will be transferred to the seller.
v. In the event of a dispute between the buyer and the seller, tarimspot has the right to block the price of the product and / or service in the secure account until the parties reach a settlement or a court / arbitral tribunal decision is taken.
D. Users are liable for all kinds of taxes, duties, fees and similar liabilities arising from the sale of products and/or services bought and sold by using the 100% Safe Shopping System and tarimspot services, or any kind of tax, fund, penalty, in case of importation of the product, are responsible for other liability.
Article 5 - Terms of Use
When you enter the site and/or use tarimspot services, the following actions will be deemed to be in clear violation of the contract:
1. Listing products, services and content in the wrong category,
2. Violation of legislation, violation of the rights of third parties and/or this contract or its annexes,
3. Sale of counterfeit products or violation of intellectual and/or industrial property rights such as copyright, trademark, etc. of third parties,
4. Not having the capacity to take legal action (such as being under the age of 18) or using tarimspot services even though you are banned from membership,
5. Failure to deliver/perform the products and/or services or not pay the price of the purchased product and/or service,
6. Manipulating prices or interfering with other users' listings,
7. Deceptive, misleading, incomplete, wrong content placement,
8. transfer of user account or name without the written consent of tarimspot,
9. Spamming, unsolicited or mass electronic communication or sending chain e-mails,
10. distribution, dissemination of viruses or technologies that may harm tarimspot or its users,
11. Damage to tarimspot infrastructure, system, including behaviors intended to disrupt the user profile evaluation system,
12. Entering the site with robot or automatic entry methods for any purpose,
13. Collecting and storing users' e-mail or other personal information without the prior written consent of the users,
14. Resale, sharing, distribution, reproduction of any part of the site (including but not limited to design, text, image, html code and other codes) that is the subject of intellectual and / or industrial property, making derivative works of them.
If you are a member of the site as a legal entity, you represent and warrant that you are authorized to represent and bind the relevant legal entity. Otherwise, you agree to be personally liable for any debts and liabilities arising.
By becoming a party to this agreement, you agree that tarimspot can monitor and process all kinds of communication between users and their content through the site, and that it can keep and store the records of this content for at least 3 years in accordance with the legal legislation and give it to the relevant parties when necessary within the scope of the legislation.
Article 6 - Conditions of Sale
When you list products and/or services, you agree that you, as a seller, will act in accordance with the following conditions and "Rules for Sellers":
1. You agree that you will deliver/perform the product and/or service on time, in accordance with the qualifications you have specified on the site, and without any defects.
2. You will comply with all regulations regarding the protection of the consumer, including the Law on the Protection of the Consumer, the Regulation on Distance Sales, and that you will be the addressee of all rights and obligations of the buyers arising from the consumer law, and that you will meet the demands of the buyer and the damage and loss to be incurred, to the developments to be made on the site in accordance with the consumer law, and You agree that you will act in accordance with the rules.
3. As a seller;
a. You are authorized to list the products and / or services on the site and offer them for sale, that the ownership of the products you list or the right to offer for sale belongs to you,
b. that you put the products and/or services on the market and/or sell and/or import in accordance with the legislation, that there are no obstacles to the publication, sale and sale of these products and services on the internet, that they are original, have not been altered or deteriorated,
c. You are authorized to use the logo, brand and other content related to the products and/or services and to grant the license contained in this agreement,
D. Processing, reproduction, dissemination, representation and sign, TV channels, internet, as stipulated in the Law on Intellectual and Artistic Works and other relevant laws, regarding the content required for promotion, including the logo, brand, technical specifications, images, price information regarding products and/or services. broadcasting and rebroadcasting by means of wire or non-wire broadcasting organizations such as radio-television, satellite and cable, including promotional channels, or by means of signal, sound and / or image transmission, including digital transmission; communicating to the public and making it available to third parties via digital media, including the Internet; Regarding the rights of transmitting to the public and making it accessible to third parties through smart device applications and/or in various forms on mobile devices/environments and technologies known at the date of this contract and/or to be developed after the contract date, without being subject to any location, content and number limitations at home and abroad. You are granting Zebramo a non-exclusive free license valid for the term of the contract,
to. that the products and/or services have invoices, warranty documents and all kinds of tax liabilities including customs duties regarding the products are fulfilled,
f. You agree that you will comply with all applicable or future legal regulations, especially tax, customs, export, import, consumer protection, competition, advertising, intellectual and industrial rights legislation.
4. In line with the minimum price you specified when listing the product, you agree to act in accordance with the rules determined by tarimspot in the sales made with a pricing model similar to the price change (automatically cheaper of the product price) within the period determined algorithmically by tarimspot.
5. In cases where you violate this contract and/or legal regulations, you agree that you will be responsible for fulfilling the transactions requested by tarimspot and taking the actions regarding the transaction or action subject to the violation.
6. As the seller, you agree that if you have a third party supplier perform any of the transactions made through the user account on the site, you are responsible with the supplier for the transactions made by your supplier through the application against tarimspot.
Article 7 - Listing
You agree to act in accordance with the Listing Rules in the appendix while offering the product and/or service for sale.
1. You agree that you are responsible for keeping the listed products and/or services up-to-date and legal, and for the content or listing of products and/or services that are subject to legal restrictions in accordance with these legal restrictions in the offering for sale.
2. Products and/or services that are on the list of prohibited products and/or services or whose sale is prohibited or will become prohibited in the future cannot be offered for sale.
Article 8 - Fees
Fees for listing are announced in the "Rules for Seller" section. tarimspot may change its pricing policy and fees from time to time with the announcements it will make 30 days in advance or the messages it will send. Users who do not accept this change will be able to leave the membership within 30 days without compensation and penalty.
Article 9 - Conditions of Purchase
Before you buy a product, learning the rules and processes of tarimspot will prevent you from unwittingly breaking the rules. Remember that as a tarimspot user, you have to follow the site rules constantly.
tarimspot rules; It exists to minimize the problems that users may encounter, to provide equal opportunities, and to make your shopping fun. Violation of these rules may result in restriction of your listing and purchasing rights and suspension of your membership.
If the criteria specified by the seller on the product page do not suit you and / or you think that there is misleading information about the product, do not buy that product. Making a payment for an item you don't want to buy in order to sabotage the seller's sale is called a "malicious purchase." Your membership will be restricted when it is detected that you have carried out similar actions.
Contacting a seller to make transactions outside of tarimspot and offering them to perform transactions outside the site is a violation of the rule and requires cancellation of membership.
Article 10 - Intellectual Property
All content created by tarimspot on the site, including but not limited to the design of the application and/or zebramo.com site, image, html code, and the tarimspot brand and logo belong to tarimspot. Users cannot use, share, distribute, exhibit, reproduce, or create derivative works from tarimspot's intellectual property rights.
Article 11 - Rights of agrispot
As a user, tarimspot is not responsible for any legal proceedings, investigations or lawsuits directed to tarimspot regarding the products and/or services offered for sale or the transactions you will perform on the site, and all information and documents necessary for tarimspota to defend itself. You agree to provide as soon as possible. In case of warning from third parties or any violations are detected, tarimspot has the right to remove the relevant content from the site. Due to tarimspot's removal of the said products and/or services from the site, no compensation obligation will arise against the seller.
Membership of the seller, who is found to be offering the prohibited products specified in the contract and products prohibited by the relevant legislation, and/or does not comply with the contract provisions and the rules specified on the site, may be suspended or canceled by tarimspot.
As a user, in cases where the buyer does not give an approval and/or return notification or the seller does not request the sending of the confirmation reminder message, tarimspot is responsible for the product and/or delivery information within 15 days after the seller enters the cargo/delivery information for the product and/or service. you agree that the service fee will be transferred to the seller's account
Article 12 - Termination
Any of the parties can unilaterally terminate this contract and its annexes at any time. In such a termination, the parties shall mutually perform the rights and obligations arising up to the date of termination. tarimspot will be able to terminate the contract and your membership unilaterally immediately if you violate this contract and its annexes. In this case, you agree that you are responsible for all damages and losses incurred/incurred by the agrispot.
Article 13 - Responsibilities
You may incur material/moral, direct/indirect damages and all costs (litigation expenses and attorneys' fees, etc.) You hereby irrevocably agree to pay all the payments made, especially indemnity and administrative fines, in cash and all together with all its accessories, within 7 (seven) days following the first written request of tarimspot, without prejudice to the judgment of any legal authority.
If tarimspot wishes, Iyzico has the right to deduct these fees from the balance in the secure account or to block these fees.
Tarimspot's liability arising from this contract is limited to the sum of the fees and commissions, if any, collected by Tarimspot from the user as of the date of the event causing the damage, under this contract, excluding cases of intent and gross negligence.
Article 14 - General
1. Neither party shall be liable to the other party for non-fulfillment or delay of any obligation undertaken under this contract due to force majeure. Force majeure is any unforeseen and unavoidable event that is beyond the reasonable control of the parties. Public uprising, war, government restrictions and administrative decisions, embargo, enforcement of the government or an institution, internet speed and interruptions, natural disaster, storm, fires, accident, sabotage, explosion, terrorist attack, supplies or consumables, but not limited to the following material shortage, strike and lockout are considered force majeure.
2. Except for the transfers that tarimspot will make to their own group companies, the parties shall not transfer their rights and obligations arising from this contract to any third party.
3. All notifications to be made with you will be made in electronic form through advertisements or in writing to your e-mail address or physical address that you have specified in the system. If you do not notify any e-mail or address change in writing or update it on the site, the notification to your current e-mail address or physical address will be considered valid.
4. Users accept that they will receive e-mail and/or push notifications that can be sent by tarimspot regarding shopping, sales, likes, comments and similar topics.
5. tarimspot can only use information about users in accordance with the regulations in the Privacy Policy.
6. tarimspot can change this agreement at any time by publishing the updated articles on www.tarimspot.com via e-mail or in the application.
7. Policies and rules in our application may be changed from time to time. Changes will be valid on the date they are published on the tarimspot site or in the application.
8. Turkish Law will be applied in the settlement of legal disputes arising from the implementation and interpretation of this contract. Bursa Courts (Center) and Enforcement Offices will be authorized in the settlement of all disputes that may arise between the parties due to the interpretation or application of the provisions of this contract.
9. The parties accept that the books and records, computer records, confirmed fax messages and e-mails of the parties will constitute valid, binding and evidence in disputes that may arise from this contract.
10. If any provision of this agreement is held by a court or other competent authority to be wholly or partially invalid or unenforceable, the validity of the other provisions of this agreement and the remainder of such provision shall not be affected.
11. The fact that tarimspot does not use any of its rights or uses it late will not mean that it has waived this right.
12. Nothing in this agreement shall be construed as any representation, agency, partnership or any other kind of joint venture (joint venture etc.) relationship between the parties.
Article 15 - Annexes
Users accept that the rules and policies published in the application or on the www.tarimspot.com site are an annex and an integral part of this agreement.
Payment services on tarimspot are provided by İyzi Technology and Payment Systems Anonim Şirketi (İYZİ). By accepting this agreement, you also agree to the following Virtual Platform Usage Framework Agreement.
VIRTUAL PLATFORM USE FRAMEWORK AGREEMENT
1. PARTIES
This Virtual Platform Usage Framework Agreement has been concluded between iyzico, whose information is given below, and the USER who wishes to benefit from the services in this Agreement.
Title: iyzico Teknoloji Payment ve Elektronik Para Hizmetleri A.S.
Address: İçerenköy Mahallesi Yeşilvadi Sokak No: 8 Öneren Business Center 34752 Ataşehir / İstanbul
Tax Office and No.: Kozyatağı Tax Office - 483 034 31 57
Hereinafter, iyzi and the USER shall be referred to as the "Parties" together and separately as the "Party".
2. DEFINITIONS
Buyer
The USER who purchases goods or services through the services offered within the scope of this Agreement on the Website and benefits from the Service for this purpose
Sensitive Payment Data
Password, security question, certificate, encryption key and PIN, card number, expiration date, CVV2, CVC2, which are used by the Buyer to issue the payment order or verify the Buyer's identity, which may allow fraud or fraudulent transactions on behalf of users in case of seizure or change. data like code
Incorrect/Unauthorized Operation
Payment Transaction performed incorrectly or outside the Buyer's instruction
Web site
The website used by the Seller to display the products and services offered for sale by the Seller, and by the Buyer for the purchase of goods or services.
iyzi
Iyzi Technology and Payment Systems Anonim Şirketi, whose contact information is specified in Article 1 of this Agreement and which is the payment service provider party in this Agreement
USER
The natural or legal person who benefits from the services in this Agreement as Buyer or Seller (Buyer and Seller together will be referred to as USER)
Payment Tool
Card, mobile phone, password and similar personal tool used by the buyer to give the payment order
Payment Account
The account opened at iyzico on behalf of the USER and used for the execution of the payment transaction
Payment Process
A series of operations carried out through the Platform in order to pay for products or services offered for sale on the Website.
Platform
Virtual platform consisting of software with a virtual payment and verification gateway developed by iyzi
marketplace
The company that operates the Website.
Sales person
USER who makes sales through the Website, to whom the fund subject to the Payment Transaction is requested to reach
Service
The iyzicollect service to be offered to the USER within the framework of the terms and conditions determined in the Contract
System Partner
The bank or financial institution that cooperates in the processing of payments through the platform
Agreement
This Virtual Platform Usage Framework Agreement concluded with the USER
Suspicious Transaction
Payment Transaction that may be considered as Erroneous/Unauthorized Transaction, including in the cases determined by the contract
Authorized Personnel
Personnel authorized by iyzico to support and communicate with the Seller about the use of the Platform
Management Interface
Management interface for the Platform, which enables the Seller to make settings regarding the Platform, change contact information and perform other operations within the scope of the Agreement.
3. SUBJECT OF THE AGREEMENT
Payment services are provided by iyzico in the virtual marketplace operated by the Marketplace on the Internet Site. In this context, iyzico will provide payment services to both the Seller and the Buyer in accordance with the Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions (“Law”). shall transfer the amounts kept in the Buyer's Payment Account to the Seller's Payment Account following the approval, until the approval as specified in this Agreement regarding the full and proper delivery of the goods or services provided to the Buyer.
This Agreement is governed by the principles regarding the Service offered by iyzico to the Seller for the collection of the prices of the products and services offered for sale through the Website, and for the Buyer to transfer the prices of the products and services purchased through the Website to the Seller, within the scope specified above. It regulates the rights and obligations of the Parties within this scope.
4. GENERAL CONDITIONS
4.1. RECORD
a) Once the Marketplace transmits the USER information to iyzi via the API, iyzi will register the USER to the service.
b) Following iyzi's approval of the USER information, this Agreement will become effective and valid as of the date the Agreement is approved by the USER.
4.2. TERMS OF USE
a) The USER will be able to use the Service only after the Agreement enters into force.
b) iyzi reserves its rights in the following matters:
- Calling the USER by phone before the contract enters into force and verifying the information transmitted by the Marketplace, requesting additional information and documents; and/or,
- Not registering the USER without giving any reason.
4.3. PRINCIPLES OF PLATFORM WORKING PRINCIPLES
4.3.1 General Principles
a) Pursuant to this Agreement, iyzico accepts and undertakes to provide Services for the purpose of accepting and processing the payments for the products and services ordered by the Buyer from the Website and making the payments to the Seller.
b) The USER accepts and declares that he is obliged to use the Platform in accordance with the instructions of iyzico and update it when necessary so that the Platform can be used correctly and effectively. iyzico does not have any responsibility in case of failure to provide efficiency from the Platform or any errors in transactions due to violation of this article.
c) iyzico will make its best efforts to keep the Platform at the required security level in order to prevent access to information by unauthorized persons. In this sense, the USER will provide maximum support to iyzi and act in accordance with iyzi's instructions.
d) iyzi reserves the right to change the security standard, especially as a result of security standard changes made by System Partners.
e) The USER declares that he/she knows that the provisions for the payments made by the Buyer are made within the scope of the conditions specified by the System Partners, and that iyzico is not responsible for any breaches or attacks (hacking, phishing) against the websites of the System Partners.
f) The Platform and the services within the scope of the Agreement can be used exclusively by the USER. Violation of this provision constitutes a violation of the Agreement and this violation will be sufficient reason for the unilateral termination of the Agreement by iyzico.
d) The platform will only be used by the USER in relation to the transactions performed by the USER on the Website.
e) The Seller keeps the password that allows access to the Management Interface and the Buyer to the Platform and/or the information he/she provides regarding the Payment Instrument (if any) confidential, not to disclose it to unauthorized persons, and to prevent the use of these passwords for purposes other than the allocation purpose. liable. The Buyer is also obliged to immediately notify iyzico through one of the methods specified in this Agreement, in case of loss, theft or unauthorized use of the aforementioned information or the information of the Payment Instrument. iyzi does not have any responsibility in case of loss or disclosure of such information by the USER, nor is it liable for any damages caused to the USER by third parties unless it is proven that the fault belongs to iyzi. In case of loss of the password, the USER will immediately notify iyzi in writing of this situation and iyzi will take the necessary actions to prevent the use of the password in question, inform the USER of this situation and give the USER a new password as soon as possible. In case the identity identifier specified by the USER is incorrect, iyzico cannot be held responsible for the non-execution of the Payment Transaction or its erroneous execution.
f) The USER shall be liable to the extent of his own fault for provably unauthorized use of the Platform or an administrative account or unauthorized access to the administrative account.
4.3.2 Additional Regulations Regarding the Seller's Use of the Platform
a) In case the Seller wishes to benefit from the Service through its own website or other websites, this matter will be notified separately to iyzi and, if iyzi accepts, a separate agreement will be concluded between the Parties regarding the subject. In case the Seller's field of activity is changed, iyzi will immediately be notified of such change in writing, and iyzi may terminate or suspend the service provided without further notice, if it is determined by iyzi that the new activity or content does not comply with iyzi standards. In this case, iyzi has the right to terminate this Agreement without any compensation.
b) iyzico will ensure that the system tools necessary for using the Platform are put into practice by the Seller.
c) iyzico will provide usage support for the Platform and has the authority to give instructions regarding the installation, use and operation of the Platform.
d) The Seller shall immediately inform iyzico in writing in case of cyber attacks, viruses and similar harmful and unauthorized accesses to the Platform and information by third parties.
e) iyzico does not allow the Seller to make changes to the system tools, interfere with their functions other than those stipulated by the system, or act contrary to the installation and usage instructions of the system tools. The Seller's violation of these matters constitutes a violation of the Contract.
f) The Seller is obliged to present the information required to be submitted in accordance with the legislation in force, in particular the information below, in the area allocated to it on the Website:
- Detailed descriptions of the products and services offered through the Website,
- Product return and payment refund policy,
- Seller's contact information, including e-mail address and phone number, for USER service needs,
- payment currency,
- Sales restrictions or legal restrictions, if applicable (eg minimum age etc.),
- terms of delivery,
g) iyzico will provide access to the Seller for the web Management Interface of the Platform. Access to the Management Interface will be provided by the password that will be given to the Seller by iyzi.
5. RIGHTS AND OBLIGATIONS OF THE USER
a) The USER agrees and declares that he will not make changes on the Platform and will not interfere with the functions of the Platform, and will use the Platform in accordance with the installation and usage instructions.
b) The USER will comply with the explanation regarding the Platform features offered by iyzi and the “Rules for Payment via the iyzi Platform” and all updates related thereto, and will be responsible for any requests that may arise due to non-compliance.
c) The Seller shall not offer illegal products and services on the Website. iyzi has the authority to completely or partially stop the use of the Platform, in case it is determined that the products or services listed below are offered on the Internet Site, the sale of which is illegal or contrary to the principles of iyzi. Likewise, the Buyer shall not use the Service and Platform to provide illegal or immoral products and services and/or for illegal or immoral purposes. In this context, the Service cannot be used especially in the sale and supply of the following products and services:
- pornographic products or services of an erotic nature,
- Products that show or promote child pornography and other sexual practices that show signs of the crime of distribution of pornography,
- Dissemination of drugs and psychotropic substances or poisons,
- Prescription drugs,
- Products and services that may incite or cause crime or circumvent copyright protections by technical means,
- Products and services falling within the scope of terrorism legislation,
- Other products or services that contain insults and abusive language in a way that may damage iyzi's reputation before third parties,
- Payments for betting debts or gambling winnings, independent of the place and type of gambling activity,
- Products that violate the intellectual and industrial property rights of third parties.
e) Rejecting the Payment Transaction or suspending the access to the Platform due to the reasons listed above does not constitute a breach of the Agreement by iyzico.
f) All responsibility that may arise due to the above-mentioned issues belongs to the USER, and iyzi's right of recourse to the USER, together with its accessories, is reserved. In the event that iyzi suffers a loss as a result of the sale or supply of products and services, the sale or supply of which is against the law or contrary to iyzi's principles, the USER is obliged to indemnify iyzi for all kinds of damages.
g) The USER is obliged to provide information to iyzico, upon request, regarding the products or services offered/provided on the Website and the transactions within the scope of the Service. In the event that the USER does not provide information in accordance with this provision, iyzico has the authority to refuse to make the transaction subject to the payment of the products and services whose information is not provided, and to completely block the Seller's access to the Platform system in case the Seller is the party that does not provide the information.
h) The Seller is obliged to check and ensure whether the products and services offered on the Website are among those specified in this article, whether there are products or services prohibited by law, and whether the products and services are sold in accordance with the legislation.
i) The Seller shall fulfill all its obligations regarding certification within the scope of tax legislation for each product and/or service sold through the Website.
j) The Buyer shall take all reasonable measures necessary to keep the Payment Instrument secure. In case of loss, theft or unfair use of the Payment Instrument, the Buyer shall immediately notify iyzico through one of the communication ways specified in this Agreement.
k) The USER will take the necessary measures to ensure the confidentiality and security of Sensitive Payment Data. The Seller shall not keep, process or record Sensitive Payment Data on its own, and shall immediately notify iyzico in case of important security incidents.
l) The Seller accepts, declares and undertakes that he/she will not engage in any transactions that constitute a beneficial cash sale to themselves or to third parties by making transactions on the Internet Site in a way that does not comply with their real will through virtual POS devices in order to earn profits by using a payment card belonging to them or a third party. In the event that a transaction is detected by iyzico or official authorities, iyzi has the right to stop the use of virtual POSs that will be effective unilaterally and immediately, and to terminate the Agreement due to breach of contract. In this case, regardless of whether the Contract is terminated or not, iyzi's right to claim any damages is reserved.
6. RIGHTS AND OBLIGATIONS OF iyzi
6.1. iyzi's Right to Block Access to the Platform or Administrative Interface
a) iyzico shall have the right to block access to the Platform or the Management Interface, especially in the event of the following situations. Access will be restored after the aforementioned situation is eliminated. If access is blocked, the USER will not be able to use any features (return, reporting, USER creation, etc.) available on the Platform or Management Interface.
- If there is a computer virus threat to the Platform,
- If the USER does not provide the information requested from him within the scope of this Agreement (including the information that must be submitted by the Seller to the Buyer),
- If it is determined that the Service is used in violation of Article 5(c),
b) If the situations listed in subparagraph (a) of this article are not corrected by the USER within 3 days or if such situations repeat more than once within 2 months, iyzico has the right to suspend access to the Platform. When the reason for the suspension of the Platform is eliminated, IYZI opens the Platform for use again after the security audit.
c) iyzi has the authority to audit the services related to this Agreement without prior notice to the USER.
6.2. Platform Maintenance, Outages and Troubleshooting
a) iyzi will provide the continuous maintenance, equipment and technical support necessary for the smooth operation of the Platform. In connection with this, iyzico reserves the right to temporarily suspend or limit the operation of the relevant servers in cases expressly stated in this Agreement. In this case, the USER is not entitled to any compensation.
b) Except for the cases expressly stated in this Agreement, iyzico will take the utmost care to make any interruptions for necessary maintenance, updates and similar issues, especially in the evening or at night (between 01:00 - 06:00) on days other than working days. In such cases, deductions may be made outside of these days and hours. In this case, the Marketplace will be notified of the details of the emergency and interruption to the Seller as soon as possible.
c) iyzico will inform the Seller in advance about the interruption by sending an e-mail message, except in emergencies, in a way that will enable him to take the necessary precautions.
d) iyzico does not guarantee uninterrupted access to the Management Interface or uninterrupted operation of the Platform. iYZİ will process the payments on time and will not be responsible for the failure of such transactions due to problems arising from the System Partners, but will endeavor to resolve the said problems as soon as possible and will be in contact with the System Partners.
6.3. Protection of Personal Information
a) The USER accepts the processing, storage and similar transactions (identifying and recording in the system) by iyzico for the purpose of providing the Service only. The USER accepts that iyzi's servers or units where the data is stored may be abroad, and within this framework, it is possible to export the information about him and the transactions he has made through the Website (to the extent permitted by the legislation). iyzi is aware of the fact that personal data is “confidential information” and that it is obliged to show due diligence to ensure the confidentiality of the personal information given to it for this purpose.
b) The Buyer accepts and declares that, in cases where iyzico processes a complaint, information regarding the transactions carried out within the scope of the Service and other information belonging to him can be forwarded to the Seller and/or the Marketplace to the extent necessary for the resolution of the complaint.
c) iyzico may share the Seller contact information and authorized person information with a business partner outside the Marketplace only if it adds any added value to the Seller's commercial activities. In such a case, iyzico only shares the contact information of the Seller and will not be a party to any commercial relationship to be established between the business partner and the Seller or any dispute that may arise from this relationship.
d) The contact information of the USER is used by iyzi only for the purpose of communicating with the USER. Except for the following persons and situations, this information will not be shared with third parties:
- iyzi employees,
- Third parties assigned by iyzico to process (identify and save in the system) personal information,
- Situations necessary for the performance of legal duties.
7. COMPLAINT PROCEDURE, LIABILITIES FOR ERRORS AND DAMAGES
7.1. COMPLAINT PROCEDURE
a) The USER shall inform iyzi about the complaints regarding the services provided by iyzi as follows:
- To support@iyzico.com e-mail address or
- İyZİ's İçerenköy Mah. Yesilvadi Sok. By sending registered mail to Öneren İş Merkezi No:8 Floor:4 Ataşehir address,
b) The Seller may also initiate a complaint procedure by contacting the Authorized Personnel via the contact phone number. In case the Authorized Personnel or another person does not accept the complaint made by the Seller over the phone, the Seller undertakes to make the complaint in writing using one of the above-mentioned methods. In case the seller reports the complaint by telephone as specified here, he must provide the contact information that iyzi will request from him, and also the content of documents, scans or error messages, etc. will be responsible for shipping.
c) iyzi will do its best to resolve the problem subject to the complaint. iyzi accepts, declares and undertakes that the employees who will provide support in the process of resolving the aforementioned problems are qualified personnel. iyzi will not be responsible for delays that occur in connection with deficiencies in complaints (lack of notification).
d) Complaints to be directed by the USER will contain the following details: The reason for the complaint, the list of parties involved in the transaction, the transaction code, if any, and a detailed list of the problem and the content of possible error messages.
e) The Seller shall not share the complaints submitted by the Buyer regarding the Platform and Payment Transactions with third parties and shall be obliged to verify the complaint. The Seller shall not direct the complaints forwarded to iyzico, unless the problem is caused by the Service, regarding the requests sent directly to it.
f) Disputes between the USER and any Buyer or Seller will be resolved between the relevant USER and the Buyer or Seller, who are parties to the transaction, and iyzi will not be responsible for these transactions or disputes. However, in such a case, iyzi will be ready to provide the necessary support to the relevant USER, including providing all kinds of documents and information. If iyzi has to pay a price for any reason (other than its own fault) within the scope of this article, the USER shall immediately indemnify it.
g) Complaints will be answered by iyzico within 3 (three) days from the date of receipt.
7.2. LIABILITY ARISING FROM ERRORS AND DAMAGES
a) iyzi will not participate in the supply or return of the products or services offered on the Website to the Buyer. Therefore, iyzico shall not be liable for the products or services paid for through the Platform, or the fact that the contract between the Buyer and the Seller regarding these paid products or services has been concluded in accordance with the law.
b) iyzico is only responsible for direct damages in case of breach of its obligations arising from the Contract, and shall not be liable for damages caused by third parties or System Partners, for which it is not at fault.
c) iyzico shall not be liable for the delay in transferring the amounts to the Seller's account due to the situations that occur due to the incomplete or delay of the transactions due to the incorrect or incomplete information entered by the USER after the payment order is given. iyzi will not be liable for any delays that occur as a result of unforeseen or unavoidable circumstances, failure to execute the Payment Transaction, or any errors in the Payment Transaction other than its own fault, or for any damages resulting therefrom.
d) In the event that iyzico, its officers, managers and employees suffer a loss or are subject to a legal, administrative or penal sanction due to the USER's breach of any of its commitments or obligations under this Agreement, violating the law or the rights of any third party. Amounts (including attorney's fees) will be recourse to the USER together with its accessories to be paid at the first request, and all related third party requests will be directed to iyzi. iyzi reserves the right to deduct the aforementioned amounts from the payments to be made to the Seller.
e) If the Seller violates Articles 4.3.1(f), 7.2(d) and 7.3(h) of this Agreement, he shall be liable to pay a penalty of 25.000 TL to iyzi. iyzico may deduct the penal clause amount from the payments to be made to the Seller. The Seller accepts and declares that iyzico may refuse to pay the amounts due to the Seller under this Agreement in cases defined as risky by iyzico and defined in Articles 4.3.1(f), 7.2(d) and 7.3(h). iyzi reserves the right to claim damages exceeding the amount of the penal clause.
7.3. SUSPICIOUS/UNAUTHORIZED/ERROR WORK
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
- Iyzico
1. PARTIES
This Virtual POS Usage Agreement is signed with iyzico, the information below, on 14/08/2017.
It has been concluded between the CUSTOMER who wishes to benefit from the services in the Contract.
iyzico:
Title: iyzico Payment Services Inc.
Address: Merdivenköy Mahallesi Bora Sokak Nidakule Göztepe Business Center No:1 Floor:19 Office 70-73
Kadikoy/Istanbul
Tax Office and No.: Erenköy Tax Office - 483 034 3157
Phone Number: 0216 599 01 00
E-Mail address: support@iyzico.com
CUSTOMER:
Title: MEHMET TATLI
Address: KARSIYAKA MAH/SEMT YILDIRIM BEYAZIT CAD. 30 4 KEPEZ/ ANTALYA Antalya /
Türkiye
Tax Office and No.: ANTALYA DÜDEN- 8310276747
Phone Number: 05412341122
E-Mail address: info@tarimspot.com
Website: tarimspot.com
iyzico and the Customer shall hereinafter be collectively referred to as the "Parties" and separately as the "Party".
2. DEFINITIONS
Sensitive
Payment Data
In the issuance of the payment order by the End User or the End User's
used to verify identity, in case of seizure or alteration
may allow fraud or fraudulent transactions on behalf of users.
password, security question, certificate, encryption key and PIN, card number, end
data such as expiry date, CVV2, CVC2 code
Incorrect/Unauthorized
Process
Payment made incorrectly or outside the End User's instruction
process
Web site
End Users and Sellers of the Customer, which carries out commercial activities over the Internet,
of the Sellers that the customer has brought together or to whom the Customer can personally sell the product or service.
The website where the products and services they offer for sale are displayed, the virtual market place (
tarimspot.com)
The Transaction Fee to be paid by the Customer for each Payment Transaction and as set forth in this Agreement.
specified fixed transaction fee
iyzico
The contact information is specified in Article 1 of this Agreement and in this Agreement.
iyzico Payment Services A.Ş, which is the payment service provider party
Commission
fee
Payments to be paid to iyzico over each Payment Transaction price and
Fee specified in the contract
Approval Period
The product, the length of which is determined by the Customer, and purchased by the End User from the Seller
or the period during which he must declare his approval or objection to the service
Payment Tool Card, mobile phone,
password and similar personal tool
Payment
service
Provider
Payment and Securities Settlement Systems No. 6493, Payment Services and
According to Article 13 of the Law on Electronic Money Institutions, numbered 5411
Banks, electronic money institutions and payment institutions within the scope of the law
The Transaction Fee to be paid by the Customer for each Payment Transaction and as set forth in this Agreement.
fixed fee
Payment Process
which will be available for sale on the Website by both the Customer and the Sellers.
System through the Platform, in order to pay for products or services.
A series of operations between the Partner and the Customer
Payment
method
End Users or Sellers via the Platform via the Website.
payment methods that can pay for products or services offered for sale
marketplace
commission
Internet access of the Seller, the amount or rate of which is agreed between the Customer and the Seller.
The fee paid to the Customer over the sales made through the website
Platform
A virtual payment and verification gateway developed by iyzico.
virtual platform consisting of software, virtual POS
Seller offers products or services for sale by listing on the Website.
natural or legal person
Service
which will be presented to the Customer within the framework of the terms and conditions set forth in the Agreement.
iyzipos service
System
tools
The technical sub-base of the Platform made available to the Customer within the scope of this Agreement
structure and components
System Partner
The bank that cooperates in the processing of payments through the platform
or financial institution
End user
Within the scope of this Agreement, both the Customer and the Sellers on the Website
who purchase goods or services through the services offered by
Ordering a payment to the Payment Service Provider to be delivered to iyzico
natural or legal person
Agreement This Marketplace Virtual POS Usage Agreement concluded with the Customer
Suspicious Transaction as an Erroneous/Unauthorized Transaction, including in the cases determined by the Contract.
Payment Transaction likely to be evaluated
Official
Employee
To support and contact the Customer about the use of the Platform
Personnel authorized by iyzico
Management
Interface
The Customer can make the settings regarding the Platform and change their contact information.
and to perform other operations within the scope determined by the Contract.
management interface for the Platform that provides
3. SUBJECT OF THE AGREEMENT
This Agreement, No. 6493 Payment and Securities Settlement Systems, Payment Services and
providing payment services pursuant to the Law on Electronic Money Institutions ("Law")
by iyzico personally on the Website of the Customer operating in the field of e-commerce.
Payment by the Customer or the Sellers for the products or services that they offer for sale over the internet
with the principles regarding the iyzipos service offered to collect the costs of online
in this context, it regulates the rights and obligations of the Parties.
4. GENERAL CONDITIONS
4.1. RECORD
The customer can register for the service by filling out the form at https://www.iyzico.com/kayit-ol.
will do.
After iyzico approves the information uploaded by the Customer during registration,
As of the date of the Agreement's approval by the Customer, this Agreement is in force and
will take effect.
Completing the registration form does not mean that the Agreement has been concluded.
4.2. TERMS OF USE
The Client will only be able to use the Platform after the Agreement enters into force.
iyzico reserves its rights in the following matters:
Calling the Customer by telephone before the contract enters into force, and in particular
In order to finalize the terms of the negotiations for the conclusion of the contract, the registration
verifying the information entered in the form; and/or,
Accept the registration form submitted by the Customer without giving any reason.
not to.
4.3. GENERAL PRINCIPLES OF PLATFORM WORKING PRINCIPLES
Pursuant to this Agreement, iyzico accepts the items ordered by End Users from the Website.
Platform for accepting and processing payments for products and services
To allocate for the use of the Customer and the Sellers within the framework of the rules in the Agreement.
accepts and undertakes.
The Customer shall ensure all kinds of security regarding the Website and iyzico's own
Except for the issues related to the system, all kinds of data on the Internet Site (Last
It is solely responsible for its protection (including data regarding Users and Sellers).
Customer, the Website and its servers, third parties with appropriate experience and expertise
from virus attacks or third-party attacks with the protections provided through
responsible for protecting it.
iyzico's instructions for the correct and effective use of the Platform.
by updating the Platform in line with iyzico's instructions.
accepts and declares that it is obliged to use it. Due to the violation of this article
Any liability of iyzico in case of failure to provide efficiency from the Platform
not available.
System required for communication between iyzico, the Platform and the Website
It will ensure that its Tools are implemented by the Customer. System tools
Upon its implementation, the Website will be integrated with the Platform. Integration
iyzico or third party that may be presented to the Customer by iyzico for the purpose of providing
a limited use on the solutions to the Customer only for the purpose of benefiting from the Service.
The right of the customer is given and it is not possible for the Customer to benefit from this right outside the limits of this right.
sharing these solutions with third parties, explaining or in any way paid
or the right to use it free of charge and the use of third-party solutions
accepts that it will be subject to the principles regarding the relevant solution in addition to this Agreement.
The Platform will only be used by the Customer on the Customer's Website. Internet
In the event that the Site or the Customer's field of activity is changed, the said change
iyzico will be notified immediately in writing, and the new activity or content will comply with iyzico standards.
If iyzico determines that it is not suitable, iyzico does not change the service provided.
may terminate or suspend without notice. In this case, iyzico hereby
It has the right to terminate the Agreement without any compensation.
iyzico tells the Customer how the Platform will be installed on the Website and how it will be implemented.
will provide usage support for the installation, use and operation of the iyzico Platform.
has the authority to issue instructions regarding Within the scope of this support, iyzico provides the first communication,
Compliance of the customer business model with iyzico standards, integration and payment
provides support services in case of problems.
iyzico uses the Platform to prevent access to information by unauthorized persons.
will do its best to keep it at the required level of security. In this sense, the customer
will provide maximum support to iyzico and act in accordance with iyzico's instructions. Customer,
Cyber attacks, viruses and similar harmful and harmful effects on the Platform and information by third parties.
will immediately notify iyzico in writing in case of unauthorized access.
iyzico is especially responsible for the security standard changes made by System Partners.
reserves the right to change the safety standard as a result.
System Partners of the provisions of the payments made by the Customer, End Users
System Partners know that it is carried out under the conditions specified by
any violations or attacks (hacking, phishing) against iyzico's websites.
declares that it has no liability.
iyzico does not allow the Customer to make changes to the System Tools, as stipulated by the system.
interfere with its functions or set up and use System Tools.
does not allow him to act contrary to his instructions. The customer's violation of these matters
to act constitutes a breach of the Agreement.
The customer, in accordance with the legislation in force, especially the information stated below
It is obliged to present the information that is required to be submitted on the Internet Site:
Detailed descriptions of the products and services offered through the Website,
product return and payment refund policy,
Trade name, MERSIS number, central address of the Customer and the Seller, if they are merchants,
Other contact information, including e-mail address and phone number, name if tradesman
and surname, tax identification number and head office address, if not a merchant or artisan, name and
surname or title, head office address, e-mail address and telephone
number, payment currency, sales restrictions or legal restrictions (e.g. minimum age, etc.), if applicable, delivery terms, privacy policy, transaction security methods offered by the Customer.
The Platform and the services covered by the Agreement exclusively by the Customer.
In this context, the Customer can be used exclusively by the Platform itself.
It will not be used by a third party without the written consent of iyzico.
accepts, declares and undertakes. Violation of this provision constitutes a breach of the Agreement and this
Non-compliance can result in the unilateral termination of the Agreement by iyzico and the cancellation of the use of the Platform.
will be sufficient reason.
4.4. MANAGEMENT INTERFACE
iyzico will provide the Customer with access to the web Management Interface of the Platform.
Access to the Management Interface with a password to be given to the Customer by iyzico.
will be provided.
The customer is obliged to keep the password confidential, not to disclose it to unauthorized persons, and for the purpose of allocation of the password.
is obliged to prevent its use for other purposes. iyzico, Customer
any liability in case of loss or disclosure of the password by
third parties unless it is proven that the fault belongs to iyzico.
It is also not responsible for the damages caused by the Customer. Customer loses password
In the event of such a situation, iyzico will immediately notify iyzico in writing and iyzico will
will take the necessary actions to prevent the use, inform the Customer of this situation.
and will give the Customer a new password as soon as possible. specified by the customer
In case the identifier is incorrect, iyzico will be responsible for the non-execution of the Payment Transaction.
cannot be held responsible for incorrect or incorrect execution.
Customer has proven that the system or an administrative account has been compromised in an unauthorized manner.
to the extent of its own fault, for any purposeful use or unauthorized access to the administrative account.
will be responsible.
5. CUSTOMER'S RIGHTS AND OBLIGATIONS
The Customer agrees not to make changes to the Platform and to interfere with the Platform's functions.
You agree that you will not use the Platform in accordance with the installation and usage instructions.
and declares.
With the explanation regarding the Platform features offered by iyzico, the Customer
It will publish the text of the "Rules for Payment through the Internet" on its website.
and will make relevant updates on the Website. The texts mentioned
not published or updated immediately after iyzico's notification.
The Customer is solely responsible for all claims that may arise.
Products offered by the Customer or by Sellers on the Website, or
is obliged to provide information to iyzi about the services. In accordance with this provision, the customer
In case of failure to provide information, iyzico may
refusing to make the transaction or completely blocking the Customer's access to the Platform system
has the authority.
The Customer will not offer illegal products and services on the Website, Sellers
will not allow such products and services to be offered by Customer End
Installments regulated in the Regulation on Bank Cards and Credit Cards for Users
It will offer installment options in accordance with its limitations. By iyzico, Internet
whose sale on the website is against the law or contrary to iyzico's principles,
In case it is determined that the specified products or services are offered, the use of the Platform
all or part of these products and services, despite all warnings.
the Agreement, which will become unilateral and immediately effective if continued to be submitted.
has the power to terminate the contract for breach of contract. In the event of such termination by the Customer
there is no right to any compensation:
pornographic products or services of an erotic nature,
Products that display or promote child pornography and distribution of pornography
other sexual practices that show signs of being committed,
Dissemination of drugs and psychotropic substances or poisons,
Sales of prescription drugs,
that may incite or cause crime or violate copyright protections technically.
selling products or providing services that eliminate
Products and services within the scope of terrorism legislation,
Insulting, cursing in a way that may damage iyzico's reputation before third parties
other products or services that contain
Regardless of the location and type of gambling activity for betting debts or gambling winnings
to pay as
Products that violate the intellectual and industrial property rights of third parties.
Rejection of the Payment Transaction due to the above-mentioned reasons or
Suspending access completely does not constitute a breach of the Agreement by iyzico.
All responsibility that may arise due to the above-mentioned matters belongs to the Customer,
iyzico's right of recourse to the Customer is reserved.
As a result of the sale of products and services whose sale is contrary to the law or this Agreement.
In case iyzico incurs a loss, the Customer shall indemnify iyzico for all kinds of losses.
responsible for. iyzico, due to the products or services specified in this article and
any product or service whose sale is contrary to the legislation, including but not limited to
that the Customer, Sellers or End Users may visit due to the
any liability for administrative, criminal or monetary sanctions or damages.
will not be found. The Customer, offered for sale on the Internet Site or by the shooters
whether the products and services offered for sale are among those specified in this article.
whether it is a product or service prohibited by law, and
Checking whether the products and services are sold in accordance with the legislation
responsible for.
The customer pays taxes for each product and/or service that he personally offers on the Website.
will fulfill all its obligations regarding certification within the scope of the legislation. Customer,
For each product and/or service offered by the Sellers on the Website, the Sellers
undertakes to fulfill this obligation.
The Customer shall use all reasonable means necessary for the secure storage of the Payment Instrument.
will take measures. Loss, theft or unfair use of the Customer Payment Instrument
In the event of an accident, iyzico shall immediately be contacted through one of the means of communication specified in this Agreement.
will inform
Customer is required to ensure the confidentiality and security of Sensitive Payment Data.
will take measures, will not keep, process, and
will not record, and in case of important security events, inform iyzico immediately.
will.
The Customer or the Seller can earn by using their own or a third party's payment card.
In order to ensure that the cardholders' real
benefit themselves or third parties by taking action against their will.
The provider accepts, declares and undertakes that it will not engage in any cash sale transactions.
it does. In case such a transaction is detected by iyzico or official authorities,
iyzico unilaterally and immediately effective stopping the use of the Platform and
It has the right to terminate the contract immediately due to breach of contract. Customer's
In the event of such termination, there is no right to compensation. In this situation
iyzico's right to claim all kinds of damages regardless of whether the contract is terminated or not.
reserved.
At the time of selection of Payment Methods, the Customer does not in any way
will not engage in distinctive behavior and activities and the methods specified in this Agreement
will not encourage the End User to use some of them, and
will not guide.
6. RIGHTS AND OBLIGATIONS OF iyzico
6.1. iyzico's Right to Block Access to the Platform or Management Interface
iyzico, especially in the event of the following situations, to the Platform or the Management
shall have the right to block access to its Interface. The situation in question is eliminated
Access will be restored after removal. If access is denied, the customer
None of the features (returns, reporting, customer
creation etc.) will not be able to use.
If there is a computer virus attack on the Platform on the Customer's Website,
If the website does not contain the information specified in this Agreement,
The Website contains illegal content or products or services.
If it is understood that it has been presented,
The products or services offered on the Website are subject to the conditions specified in the Agreement.
if it is contrary to
The situations listed in clause (a) of this article are not corrected by the Customer within 3 days.
or if such situations recur more than once within 2 months, iyzico first applies to the Platform.
reserves the right to suspend access. When the reason for the suspension of the Platform disappears
iyzico may open the Platform for use again after the security audit.
iyzico's services related to this Agreement are provided without prior notice to the Customer.
has supervisory authority.
Following the termination of the Agreement for any reason, iyzico
will immediately revoke access to its interface.
With payment cards (credit card, debit card or pre-paid card) via iYZI's Website
prepaid card) daily, weekly and/or monthly for transactions to be made
total transaction limit can be determined and this limit can be determined unilaterally by iyzi.
can be changed. Unless a direct decision on the limit is made by iyzi,
Setting a minimum or maximum amount for certain payment methods is not permitted.
iyzico's Platform without specifying any reason or period, except for the above cases.
or authorization to suspend access to the Management Interface and to shut down Customer's virtual POS
available.
6.2. Platform Maintenance, Outages and Troubleshooting
iyzico undertakes the continuous maintenance, equipment and services required for the Platform to function properly.
will provide technical support. In connection with this, iyzico is expressly stated in this Agreement.
temporarily stopping or limiting the operation of the relevant servers in the specified cases
right reserved. In this case, the Customer is not entitled to any compensation.
Except for the cases expressly stated in this Agreement, necessary maintenance, updates and similar
For such matters, iyzico may make deductions on days other than working days, especially in the evening or
will take utmost care to perform at night (between 01:00 - 06:00)
In case of emergency, cut-offs can be made outside of these days and hours. In this case the shortest
The details of the emergency and interruption will be notified to the Customer within the specified period.
iyzico sends a message to the e-mail address notified by the Customer, except for emergencies.
in advance about the interruption in a way that will enable the Customer to take the necessary measures by sending
will inform.
iyzico states that there will be uninterrupted access to the Management Interface or that the Platform will be uninterrupted.
does not guarantee that it will work. iyzico will process the payments on time.
Due to the problems caused by the partners, these transactions are timely.
Although we are not responsible for the non-realization of such problems as soon as possible
and will be in contact with System Partners.
6.3. Protection of Personal Information
Customer, End Users and their own information in order to ensure the delivery of the Service.
iyzico's Privacy Policy at https://www.iyzico.com/gizlilik-politikasi/
to process, store and perform similar transactions as described in the updated version.
(identifying and registering in the system) accepts. In this context, the Customer is an iyzico
for Transactions carried out with the Payment Instrument, in cases where the complaint is processed.
In order to resolve complaints or irregularities, iyzico
will share with
The Customer, the End User's personal information with iyzico specified within the scope of this Agreement.
purposes and in iyzico's Privacy Policy at the above address.
by making a contract and/or obtaining the necessary approvals,
that the information is correct and up-to-date and that there is no special data among the information.
iyzico is obliged to provide
will not be liable, in case of a request from third parties in this context, the Customer
will compensate iyzico in this regard. iyzico declares that personal data is "confidential information"
obliged to show the necessary care to ensure the confidentiality of the personal information provided for this purpose.
is aware of it. iyzico, Customer internet address, contact information and authorized person information
however, if it provides any added value to the Customer's business activities, a business
will be able to share it with his partner. In such a case, iyzico will only provide the Customer's contact information.
any commercial relationship to be established between the business partner and the Customer or
will not be a party to any dispute that may arise from the relationship.
Customer's contact information by iyzico is only for the purpose of contacting the Customer.
is used. Except for the persons and situations specified below, this information is provided by third parties.
It will not be shared with individuals:
iyzico employees,
Regarding iyzico's processing of personal information (identifying it in the system and recording it)
third parties appointed,
Circumstances necessary for the performance of legal duties.
7. COMPLAINT PROCEDURE, LIABILITIES FOR ERRORS AND DAMAGES
7.1. COMPLAINT PROCEDURE
The customer may submit his/her complaints regarding the services provided by iyzico in the following ways:
will notify iyzico:
By contacting the Authorized Personnel via the contact phone number,
sikayet@iyzico.com e-mail address or
iyzico's Merdivenköy District Bora Sokak Nidakule Göztepe Business Center No:1 Floor:19 Office
By sending registered mail to 70-73 Kadıköy/ İstanbul address,
Accepting the complaint made by the Authorized Personnel or another person by the Customer over the phone.
In case of failure, the Customer may submit the complaint in writing using one of the above-mentioned methods.
undertakes to do so.
Complaints to be made by the customer will include the following details:
list of parties involved, transaction code if any, and a detailed list of the problem and possible error
the content of the messages.
In case the Customer reports the complaint via telephone, the Customer may request from iyzico.
by providing the contact information to which it will
content etc. will be responsible for shipping. iyzico, resolving the problem subject to complaint
He will do his best for it. iyzico aims to resolve the aforementioned problems.
Accept, declare and undertake that the employees who will support the process are qualified personnel.
it does. iyzico, in connection with the deficiencies in the complaints (notification deficiencies)
will not be responsible for delays.
By Sellers and End Users regarding Customer, Platform and Payment Transactions
will not share the complaints with third parties, and the complaint will be made first by itself.
will be responsible for its resolution. Customer, Vendors and End in system problems
It is responsible for informing the users. Customer, Vendors, End Users and other
will not direct its users to iyzico employees.
Disputes between the Customer, Vendors and End Users.
It will be resolved between Sellers and End Users, and iyzico will not be responsible for these transactions or
will not be responsible for any disputes. However, in such a case, iyzico may
The document will be ready to provide the necessary support, including the provision of information. This article of iyzico
have to pay a price to any Seller or End User within the scope of
the Customer shall promptly reimburse it. Complaints cannot be reached by iyzico.
It will be answered within 3 (three) days from the date of the solution and cooperation with the System Partner of the solution.
If required, this time limit for obtaining the necessary information from the System Partner is in advance.
may be extended, provided that a written notice is given and the stipulated period is specified.
7.2. LIABILITY ARISING FROM ERRORS AND DAMAGES
iyzico, on the Customer's Website, either by the Customer or by the Sellers.
supplying or returning the products or services offered to End Users.
will not participate. Therefore, from products or services paid for through the Platform.
or Customer, Vendors and End Users for these paid products or services
iyzico is responsible for the legal conclusion of the contract between
will not. on the Website by the Customer or by the Sellers.
In case the products or services offered are defective,
has no responsibility.
iyzico only violates its obligations arising from the Agreement.
third party, who is responsible for direct damages and is not at fault, or
It will not be liable for damages caused by System Partners.
After the payment order is given, iyzico may declare that the information is inaccurate or incomplete by the Customer.
due to the incomplete or delay of transactions due to
due to the delay in transferring the amounts to the Customer's account due to circumstances.
will not be responsible. that cannot be foreseen or prevented by iyzico.
Due to the delays that occur as a result of the circumstances, the Payment Transaction
failure to perform or an error occurs in the Payment Transaction, other than its own fault.
shall not be liable for any damage resulting from
Contrary to any of the Customer's commitments or obligations under this Agreement.
acting in violation of the law or the rights of any third party
If iyzico, its officers, managers and employees suffer a loss or
or in case of a criminal sanction, the relevant amounts (including attorneys' fees)
to be recoursed to the Customer together with its accessories to be paid at the request, all relevant third parties
requests will be directed to the Customer. The aforementioned amounts of iyzico will be paid to the Customer.
reserves the right to deduct from payments.
If the Customer violates clauses 4.3(l), 7.2(d) and 7.3(f) of this Agreement
It will be liable to pay a penalty of 25,000 TL. iyzico, the amount of the penal clause
It may deduct from the payments to be made to the Customer. The customer is deemed risky by iyzico.
iyzico's hereby liability in cases described in articles 4.3(l), 7.2(d) and 7.3(f)
It may refuse to pay the amounts due to the Customer under the contract.
accepts and declares. iyzico reserves the right to claim damages exceeding the amount of the penal clause.
7.3. RESPONSIBILITY FOR SUSPICIOUS/UNAUTHORIZED/INCORRECT TRANSACTIONS
In case the payment is forwarded to iyzico by the Payment Service Provider of the End User
iyzico deducts the Commission Fee and Transaction Fee under the conditions specified in this Agreement.
If the goods or services have been provided to the Seller or by the Customer after
It will transfer to the Customer in accordance with article 9.1.a of this Agreement. End User's Payment
In case the payment is not transferred to iyzico by the Service Provider, iyzico's payment
There will be no obligation to do so.
Payment by End User's Payment Service Provider or System Partner
In case iyzico is notified that it is carried out without authorization or incorrectly, the fee will be paid.
If it has not been transferred by iyzico yet, the End User's
It is sent to the Payment Service Provider, even if the price is transferred, the Customer's fee is Final.
It is returned to iyzico within 1 day to be transferred to the Payment Service Provider of the User.
promises to be sent. In line with iyzico's own decision, the relevant amount is transferred to the relevant Seller.
and reserves the right to set off any future transfers to the Customer.
iyzico, especially in the following cases, in Suspicious Transactions and End User's
In case of notification by the Payment Service Provider or System Partner, the transaction
Payments of the System Partner or End User's Payment Service Provider.
Keeping the Transaction and not paying the Customer until the date of approval, or
At its own discretion, the transaction fee is transferred to the End User's Payment Service Provider.
has the right to refund. In case the suspicious situation is finalized provided that it is documented
payments will not be processed definitively.
If there is any doubt that the Payment Transaction is not in compliance with the legal provisions,
Without the knowledge of the holder of the credit card used in the Payment Transaction, the Payment Transaction
the Payment Transaction without the knowledge of the bank account holder used in the Payment Transaction.
if there is any doubt that the Payment Transaction is not a genuine Payment Transaction (except for tests). iyzico's right to block under Article 9.1.b is reserved independently of this article.
As stated above, with Erroneous/Unauthorized Transactions or Suspicious Transactions, the End User's
iyzico's System Partner, End
back to the User's Payment Service Provider or End-User in any way.
payment or compensation for damage or administrative sanction before the relevant administrative institutions.
All damages and losses will be subject to recourse to the Customer and the Customer
shall be paid by iyzico together with all its accessories, based on the first request. iyzico's bet
The right to deduct the relevant amounts from the payments to be made to the Customer and the Seller in the cases mentioned above.
reserved. In such cases, the Customer cannot request a Commission Fee refund from iyzico.
Repeated continuation of Erroneous/Unauthorized/Suspicious transactions in customer transactions
in case of any transaction sent by the System Partner regarding the Customer's transactions.
35.00 TL per Incorrect/Unauthorized/Suspicious Transaction made in foreign currency
for sales/payment transactions, on the day the chargeback is approved by the bank.
The penalty amount is reflected by making calculations over the Central Bank exchange rates. customer, promise
accepts that the penalty amounts in question can be deducted from the payments to be made to him.
Repetition of Faulty/Unauthorized/Suspicious returns within the scope of this Article 7.3
iyzico has written to the Customer to reduce the Faulty/Unauthorized/Suspicious return transactions.
as a warning. Despite the aforementioned warning, Faulty/Unauthorized/Suspicious transactions
If it continues, iyzico may suspend the Customer membership or terminate the Agreement unilaterally.
reserves the right to terminate. Any compensation in the event of such termination by the Customer.
has no right.
8. TERMS OF USE OF iyzico LOGO
The customer shall use the iyzico name, logo, and written permission of iyzico in all kinds of promotions.
accepts, declares and undertakes that it will not use it without on the customer payment page.
iyzico's logo in the area where the logos of licensing institutions (Visa, Mastercard etc.)
It will take place using the current format at https://www.iyzico.com/biz-kimiz/logolar/.
iyzico provides the Platform and the content and design of its own website to the service provided to the Customer.
reserves the right to change it without delay. In such a case, iyzico
will make the materials available to the Customer. Thereafter, the Customer
will update the logo and other materials made available.
After iyzico informs him (also via e-mail), the customer
within a reasonable period of time, the iyzico logo and/or other information, promotional materials
will be responsible for updating.
The Customer can use the Customer's title, e-commerce name and logo on iyzico's website.
otherwise, this Agreement will be published as long as it remains in effect. This purpose
in line with the Customer, especially in html format or another requested by iyzico.
is obliged to provide iyzico with all necessary information in a format, especially its logo.
9. PRINCIPLES OF PAYMENTS
GENERAL PRINCIPLES
Within the scope of the Service to be provided by iyzico under this Agreement, with the End User
The Seller comes together on the Website. The product listed by the seller or
The End User who wants to purchase the services can make the payment via iyzico.
will do. iyzico, the price paid by the End User for the relevant product or service,
Approval by the Customer within the Approval Period or the Approval Period
After making the necessary deductions with the expiration of the said approval or the expiry of the period, the Seller
will be posted on the following Wednesday. The deductions to be made from this price are as follows:
- iyzico receives 2.65% + 0.25TRY (including BITT) as Commission Fee,
- Marketplace Commission agreed between the Customer and the Seller to the Customer's bank account
transferred.
Payment details at https://www.iyzico.com/yardim-merkezi-genel
exists.
For transactions to be made in foreign currency, the rate of the Commission Fee
2.10% service fee will be added. Applicable to sales in foreign currency
fixed fee, the Transaction Fee is calculated by the Central Bank of the Republic of Turkey on the day of the transaction.
The foreign currency unit to be calculated over the effective selling rate announced by the (T.C.M.B.)
equivalent (including BSMV).
Payment Service of the End User and the successful realization of the Payment Transaction
After the payment is sent to iyzico by the provider, the amount subject to the payment
iyzico, after deducting the Commission Fee, Transaction Fee and VAT (or BSMV)
The remaining amount will be transferred weekly to the bank account notified in writing by the Customer.
It will be calculated over the total amount collected in each month within the scope of the service.
Invoice regarding the total Commission Fee, Transaction Fee and VAT (or BSMV), iyzico
and will be sent to the Customer.
Bank charges that may arise due to the payment to be transmitted by iyzico to the Customer and the transaction
The fee will be borne by the Customer.
iyzico may change the Commission Fee rates and remuneration conditions unilaterally.
has the authority. The changes to be made in the Commission Fee rates are specified in this Agreement.
The Customer will be notified in writing within the framework of the terms and conditions.
In order to carry out transactions through the Platform, the Customer's website
is obliged to offer payment methods to its users, and the Customer
It will enable Users to choose the appropriate Payment Method.
The customer acknowledges that iyzico is not a bank, credit or financial institution and that iyzico
The service provided pursuant to the contract is not a banking service, iyzico's payment
registering in the iyzico system, that it provides payment services within the scope of the Law as a
acknowledges that having a bank account does not mean opening a bank account.
In this context, iyzico will not charge interest on the amounts collected within the scope of the Payment Transaction or
The Customer will not issue any Payment Instruments, and the Customer will be charged with interest or other names from iyzico.
will not claim any benefits.
iyzico provides the Customer with loans, installments, payment for uncollectible amounts or
cannot guarantee payment or engage in activities that have this meaning. Customer is from iyzico
agrees and undertakes not to make any demands in this context.
PRINCIPLES ON PAYMENT TRANSACTIONS
The Customer shall include appropriate forms on the Website for the purpose of making the payment.
Payment information will be automatically sent to the System Partner via the Platform.
iyzico is not responsible for non-payment by the System Partner.
Payment Process will be completed in 150 seconds.
Following the completion of the Payment Transaction, iyzico;
Information required to be submitted by the Customer in order to carry out the Payment Transaction.
or the password that enables access to this information,
The money in which the Payment Transaction is credited to the Customer's and Seller's payment account
amount in units,
A breakdown of the total fees and commissions to be paid,
The exchange rate or reference exchange rate applied to the payment transaction,
Information on the date the payment amounts are made available to the Customer and the Seller.
will provide to the Customer without delay.
In order for the payment to be made, the relevant System Partner gives a provision for the payment.
required. The Customer provides iyzico with a provision for each Transaction made using the Platform.
Commission, provided that the transaction has been received and the Transaction has been "completed".
He will pay the fee. End User's transfer of the amount subject to the transaction through the Platform
and System Partners, including positive provisioning by the System Partner
In the event that all transactions requested by the Transaction are performed properly, the Transaction
The status "complete" will be assigned. The customer has all the statuses changed to "done".
will have the right to access the information of the payments and within the periods specified below.
will be informed about the situation:
In accordance with this Agreement, iyzico is responsible for online payments made by debit and credit cards.
after deducting the Commission Fee and Transaction Fee that it is authorized to collect,
the Marketplace Commission; The remaining amount is paid to the account specified by the Customer in writing.
to the bank account of the Seller, which is also notified in writing by the Customer.
will deposit. The commercial bank belonging to him and the Seller, which the Customer notifies in writing to iyzico.
is obliged to document that the accounts belong to him and the Seller. Bill
number changes are only made by the Customer and the Seller's expressly authorized person.
may be carried out by written instruction.
In case iyzico is given a negative provision regarding the transaction, the Customer
will be informed about the Transaction and the reason for the Transaction, if any, by the System Partner.
Appropriate status will be assigned with the reason indicating that it was not completed.
10. TERM AND TERMINATION OF THE AGREEMENT
This Agreement will enter into force on the date of acceptance and will remain in effect unless terminated by the parties.
will remain.
If the parties fail to fulfill their obligations arising from this Agreement,
Even if there is no contrary provision in the contract or time is given to remedy the contradiction.
provided that there is no non-compliance that cannot be remedied, the other Party may
14 (fourteen) days to rectify the contradiction with a notice to be sent to the other Party for rectification.
If the violation is not remedied within this period, the Contract will be given another day.
shall be deemed terminated without notice.
The Customer always makes this Agreement 1 (one) month in advance, without giving any reason.
may be terminated by giving written notice of termination. iyzico, on the other hand, terminates the Agreement for 2 (two) months.
termination with prior written notice, without giving any reason and without compensation
will have the right. to this Agreement which is due before the termination date of the Agreement.
shall not prejudice the fulfillment of the obligations, and the date of termination of the Parties
The rights of receivables that are due up to the amount are reserved.
The permissions and licenses that allow iyzico to provide the Service under this Agreement
In the event of its termination in any way, this Agreement will automatically terminate.
Due to this expiration, the Customer does not take any action other than the accrued receivables from iyzico.
accepts that he will not be entitled to demand.
At any time during the term of this Agreement, the Customer or its authorized or
insolvency of managers, bankruptcy, postponement of bankruptcy, appointment of trustee and concordat
being subject to procedures or actually stopping its activities or
material changes (including the products and services it provides)
disposing of all or a substantial part of it, any criminal investigation
or in case of prosecution, iyzico shall immediately
terminate the Agreement without any compensation.
11. MISCELLANEOUS PROVISIONS
for the provision of services by iyzico on the website www.iyzico.com
The terms and conditions to be announced shall constitute an annex and an integral part of this Agreement.
is doing. This Agreement is always available on the iyzico website www.iyzico.com.
will be accessible by
All kinds of duties, fees, stamp duties and taxes arising from this Agreement are equally shared by the Parties.
will be paid as
The parties shall bear the arising or future receivables arising from this Agreement of the other Party.
It cannot be transferred or assigned to third parties under any circumstances without written permission. However, iyzico
its rights and obligations under the contract without the consent of the Customer.
has the right to transfer and assign to its companies.
iyzico may announce any changes in the Agreement on its website and/or
can publish versions. Regarding the changes, iyzico shall
30 from the date of entry into force of the notification containing information on the Customer's right of termination.
(thirty) days ago to the Customer. In this case, the Customer's Agreement without any fee.
the right to terminate without payment is reserved, and the objection is not raised within the specified 30 (thirty) day period.
change will be deemed accepted.
The parties have no means of intervention and a reasonable action that occurs outside their own will.
fulfill its obligations for reasons that cannot be foreseen in a manner that cannot be foreseen
war, martial law, mobilization, terrorist acts, natural disasters, fire, strike and
Exceptional events, including lockouts, are considered force majeure. The emergence of force majeure
In this case, the performances regarding the Contract are suspended until the force majeure situation ends.
If the suspension period exceeds 1 (one) month, the Parties have the right to terminate this Agreement.
birth.
The customer is obliged to comply with the law and VISA, MasterCard and other payment card institutions and authorities.
(B.D.D.K., T.C.M.B. etc.) rules and rules and procedures prepared by iyzico.
will fit.
The Customer may purchase the product(s) offered for sale by the Sellers or by himself/herself, as well as Bank Cards.
and Credit Cards Law and Bank Cards and Credit Cards issued in accordance with this Law
Regarding the provisions of the Regulation on Consumer Protection No. 6502
In the appropriate and correct category, taking into account the provisions of the law or other relevant legislation.
listing and interest in the product